The prices on Filly.biz and on the stores are the same?

We try to offer the same prices, but they may vary according to tax, customs duties, transport costs.

The item I would like to buy is not available, it will be provided?

Sorry for the inconvenience. If the item is not available online, probably it is out of stock in our storehouse too.

We will start as soon as possible a new production in our laboratory.

How can I be sure to make a correct purchase?

When you buy on www.filly.biz you will receive a confirmation e-mail. If you don’t receive it, something didn’t work or You may have entered your e-mail address incorrectly. In this case we invite you to contact our customer service to receive more informations.

After having confirmed the purchase, can I modify or delete it?

Yes, please send us an email to studio@filly.biz within 6 hours of your order to delete it.

If I receive a defective or wrong item, what can I do?

We are very sorry for this inconvenience: we are always careful to send the correct product. We invite you to contact the customer service.

What payment method can I use to make my purchase on www.filly.biz?

We offer the following payment methods: paypal, with the main credit cards using the secure credit card payment PayPal and Bank Transfer. For further information take a look at our section “Payments”.

What are the shipping time and methods?

The product will be dispatched within 15 working days from the date of the order.

You can find more at the section “Shipping and conditions”.

Can I return or change an item?

You can return one or more items within 14 working days starting from the date in which the order has been received while if you want to change an article, return it and make a new order. For further information please visit the section “ Returns and changes” on our website.