We ship exclusively with Fedex and TNT.

Up to the receipt of the order, when the payment is made, Filly Biz starts to make the required product.

The product will be dispatched within 15 working days from the date of the order.

At the time of departure of your parcel, you will be sent an e-mail alert with all shipping details and tracking number online.

Costs

Deliveries to UE countries cost € 10.

Extra EU countries deliveries cost € 20. *

Free shipping for orders over € 450 (worldwide)

* Please note that any customs duty required by non-EU countries must be paid by the customer.

If you are not completely satisfied with your purchase, please call us +39 3484701841 or send us an email studio@filly.biz giving the following details:

  • Name and surname
  • Your phone number and email
  • The order number
  • The item code of the garment to be returned
  • Reasons for returning the item
  • State if you wish to have a refund or an exchange

You will then receive an email giving you the address to send it to. The shipping charges are on the customer’s side.

You may return one or more items within fourteen days from the date you receive the goods. Please ensure that the products are in the same condition in which you received them along with identifying label and seal.

Filly Biz reserves the right to refuse to refund or exchange any items after this fourteen days period, or garments that are not returned in the same condition as when they were received.

We refund the amount you paid for the returned goods by bank transfer within 30 days after receiving the parcel.

Complaints and delays in dispatch
The Customer can let us know about any problems (mistakes in delivery or problems or delays in delivery) either in writing by sending email to this address studio@filly.biz or by calling +39 3484701841 from Monday to Friday at the following times: from 9.00 a.m. to 2.00 p.m. and from 3.00 p.m. to 6.00 p.m. Each request will always be treated with utmost urgently. Therefore if we don’t answer immediately, we’ll try to do it as soon as possible.

Guarantees made by the Customer
The customer guarantees assume all responsibility (and agrees not to hold the Supplier responsible for any prejudicial outcome) that the personal data supplied is correct and allows the Customer to be correctly identified. He/She also undertakes to inform the Supplier immediately in writing (letter or email) of any change or variation in the data supplied.
We must remind our customers that a valid email address must be supplied so that the Supplier can send confirmation of the order and any other communication.

Limitations of responsibility
The Supplier declines any responsibility for malfunction or suspended service or any deterioration in service caused by force majeure or accident when it is not due to the Supplier’s own fault or negligence.