If you are not satisfied with your purchase, please call us +39 3484701841 or send us an email studio@filly.biz giving the following details:
Name and surname
Your phone number and email
The order number
The item code of the garment to be returned
Reasons for returning the item
State if you wish to have a refund or an exchange
You will then receive an email giving you the address to send it to. The shipping charges are on the customer's side.
You may return one or more items within 14 working days from the date you receive the goods. Please ensure that the products are in the same condition in which you received them along with identifying label and seal.
Filly Biz reserves the right to refuse to refund or exchange any items after this fourteen days period, or garments that are not returned in the same condition as when they were received.
We refund the amount you paid for the returned goods by bank transfer within 30 days after receiving the parcel.
Returns are not possible for tailored piece. In this case, you can send the order back and receive a voucher with the same value for your next order.
Returns are not possible for customized products.