Covid-19 Emergency: Do you still produce and ship?
Yes. For Filly Biz, the priority is the safety and health of all. We have a family workshop, not an industry, which allows safe working. We still ship worldwide. We continuously monitor the situation with our couriers. If you have any questions, please text us. We are here for you.
We’ll keep you informed about your order, hoping that Filly Biz's art can bring you some joy. ❤
The prices on Filly.biz and on the stores are the same?
We try to offer the same prices, but they may vary according to tax, customs duties, transport costs.
The item I would like to buy is not available, it will be provided?
Sorry for the inconvenience. If the item is not available online, probably it is out of stock in our storehouse too.
We will start as soon as possible a new product in our laboratory.
How can I be sure to make a correct purchase?
When you buy on www.filly.biz you will receive a confirmation e-mail. If you don’t receive it, something didn’t work or You may have entered your e-mail address incorrectly. In this case, we invite you to contact our customer service to receive more information.
Once confirmed the purchase, can I modify it or delete it?
Yes, please send us an email to studio@filly.biz within 6 hours of your order to cancel it.
I got a defective or wrong product. What should I do?
We are very sorry for this inconvenience: we are always very careful to get you your item in perfect condition. Please contact our customer service to receive more information in real time.
What payment method can I use to make my purchase on www.filly.biz?
We offer the following payment methods: PayPal, with the main credit cards using the secure credit card payment PayPal and Bank Transfer. For further information take a look at our section “Secure Payment”.
What are the shipping time and methods?
The product will be dispatched within 15 working days from the date of the order.
You can find more in the section “Delivery”.
Can I return or change an item?
You can return one or more items within 14 working days starting from the date in which the order has been received while if you want to change an article, return it and make a new order. For further information please visit the section “ Return” on our website.
